Menu

Privacy policy

This Privacy Policy outlines how International Visa Solutions Pty Ltd, trading as International Visa Solutions (ABN:50654182742), is committed to safeguarding the privacy of the personal information we collect from you. This includes information collected through our website (https://www.internationalvisasolutions.com.au), social media platforms (such as Facebook, Instagram, WhatsApp), and other business operations, either directly from you or through other means. We encourage you to read this Privacy Policy carefully and reach out to us if you have any questions. By providing us with your personal information, you acknowledge that you have had the opportunity to review and accept this Privacy Policy. You also consent to the collection, use, retention, and disclosure of your personal information as described herein. If you choose not to provide us with your personal information, it may affect your use of our website and the outcome of your application.

Types of personal information we collect

International Visa Solutions may collect various types of personal information, including:

  • Identity data: This includes your name, gender, and address.
  • Contact data: It encompasses your contact details such as mailing address, email address, telephone number, and other contact information.
  • Age or date of birth, passport or visa details, and family members’ details.
  • Academic details: This includes English test scores certificates, academic certificates, and transcripts.
  • Technical data: It consists of information such as your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology-related details from the devices you use to access our website.
  • Details of services, goods, and products: This pertains to information about the services, goods, and products provided by International Visa Solutions, as well as any additional information required to cater to your specific needs and respond to your inquiries.
  • Profile data: This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage data: It encompasses information about how you use our website, products, and services.
  • Marketing and communications data: This includes your preferences regarding receiving marketing communications from us and our third parties, as well as your communication preferences.
  • Sensitive personal information: International Visa Solutions will only collect sensitive personal information if it has your explicit or implied consent, or if permitted by law. This may include financial condition details (such as income or remuneration information), health and medical information, and criminal records.
  • Anonymous or pseudonymous dealings: If you are a customer and prefer to deal with us anonymously or use a pseudonym, you are welcome to do so.

Please note that the collection of sensitive personal information is subject to specific conditions and legal requirements.

How we collect personal information

We obtain the aforementioned information from you when you contact us via various channels such as telephone, email, social media platforms (such as Facebook, Instagram, WhatsApp, LinkedIn), when you make a purchase or sign up for a service on our website, or when you submit a contact inquiry through our website. We are committed to using legal and fair methods to collect personal information, obtaining it from others only when it is impractical or unreasonable to directly obtain the information from you. We collect personal information from the following sources:

  • You: When you provide us with your personal information directly.
  • Searches and inquiries: When we conduct searches or inquiries to gather relevant information.
  • Your use of our website: When we collect information related to your usage of our website.
  • Third parties: We may receive personal information from third parties. In such cases, we will handle that information in accordance with this Privacy Policy.
Third parties may also use technologies like cookies, web beacons, and similar tools to collect or receive information from our website or from you while you browse the internet. They may utilize this information for measurement services and targeted advertising, such as Facebook pixel, Google Analytics, and AdWords. If we receive personal information from third parties, we will protect it as outlined in this Privacy Policy. We will securely destroy or de-identify information if we determine that it has been unlawfully or unfairly provided to us.

Why we collect, hold, use and disclose personal information

We collect, store, use, and disclose your personal information to fulfill our core functions and activities, which include the following purposes:

  • Contacting and communicating with you.
  • Providing goods and/or services to you.
  • Submitting enrollment applications to colleges and universities.
  • Processing your visa applications.
  • Enrolling you in language proficiency tests.
  • Providing relevant information, including sensitive personal information, to educational institutions, the Department of Home Affairs, or similar institutions.
  • Providing updates and responding to inquiries regarding the services or products you have requested.
  • Sending marketing messages, promotional materials, and other relevant information that may be of interest to you.
  • Maintaining a customer or subscriber database.
  • Conducting marketing activities, including remarketing using technologies like Facebook pixel or similar tools.
  • Internal record keeping.
  • Statistical analysis.
  • Complying with legal obligations.

When disclosing personal information for the purposes described in this Privacy Policy, we may share it with the following entities:

  • Colleges, TAFE, universities, and similar educational institutions.
  • The Department of Home Affairs and similar bodies.
  • International Visa Solutions staff or employees.
  • Contractors.
  • Existing or potential education agents, business partners, consultants, advisors, agents, and education partners.
  • Specific third parties authorized by you to receive information.
  • Law enforcement agencies, government bodies, regulatory bodies, or as required, authorized, or permitted by law.

When disclosing personal information to third parties, we strive to ensure that their privacy policies align with similar privacy protection standards or request that they adhere to this Privacy Policy in handling your personal information. We take care to ensure that the personal information we disclose is accurate, up-to-date, complete, and relevant.

 

We will not use or disclose your personal information for direct marketing purposes unless you have provided consent for such use or disclosure.

 

Please note that we will not disclose your personal information for any purpose other than the original collection purpose without your consent, unless required by law.

Use of cookies

As you may be aware, a cookie is a small text file that is stored on your computer to remember your preferences, such as login information or location. Cookies serve various purposes, and we utilize them to enhance your experience and facilitate the use of our website. Cookies also contribute to online security measures aimed at protecting you. Additionally, both we and our third-party vendors may employ cookies to display advertisements to you on other websites.

Links to other sites

We may include links to other useful websites on our site, but it’s important to know that our Privacy Policy only covers the information collected on our website and not on any external sites. We cannot take responsibility for data collection practices on those linked sites, so our Privacy Policy does not extend to them. We cannot guarantee the privacy practices of other websites, so we urge you to exercise caution and review their respective privacy policies before providing any personal information to them.

How you can access and correct your personal information

You have the right to request access to the personal information we have about you. We will respond to such requests within a reasonable timeframe. If you believe any of the information we have is inaccurate, outdated, incomplete, irrelevant, or misleading, please get in touch with us using the provided contact details. We rely on you to inform us about changes to your personal information, and we will promptly correct any inaccuracies and inform you of the changes, unless it is not feasible or lawful to do so.

 

Should you wish to have your personal information deleted from our records or if you do not want us to collect specific information for targeted advertising purposes, please contact us using the provided details. Please be aware that if we agree to delete your information, some residual data may remain due to backups and records of deletions. However, going forward, we will ensure that your information is not sold, transferred, or used in any way related to you.

 

Rest assured that we will respond to any requests for access, correction, or deletion of information within a reasonable timeframe.

How we maintain the security of your information

At our organization, ensuring the security and protection of the personal information we hold is of paramount importance to us. We have implemented various precautions to safeguard your data from any misuse, interference, loss, unauthorized access, modification, or disclosure.


To maintain the highest level of security for data transmission, our website utilizes SSL (Secure Sockets Layer) encryption, ensuring that any data submitted through the website is safely transmitted and protected.


Access to personal information is strictly limited to authorized personnel on a “need-to-know” basis. Our employees undergo regular training on data privacy and security practices to ensure they handle personal information responsibly and securely.


We employ industry-standard anti-virus software to protect the devices we use for collecting, holding, using, and disclosing personal information. Additionally, these devices are secured with passwords and stored in a physically secure environment to prevent unauthorized access.


For data storage, we use secure cloud servers to ensure the confidentiality and integrity of the information. Any email communication containing personal data is encrypted to add an extra layer of protection.


Hard copies of personal information are stored in secure storage areas, accessible only to authorized personnel, further minimizing the risk of unauthorized access.


When discussing sensitive information, we take precautions to conduct conversations in private settings, where they cannot be overheard by unauthorized individuals.


Furthermore, as part of our commitment to data privacy, we have implemented a process to promptly delete or de-identify personal information when it is no longer needed for the purposes for which it was collected.


While we make every effort to maintain a secure website and business environment, it is essential to acknowledge that electronic communications and databases can be vulnerable to errors, tampering, and breaches. Despite our rigorous security measures, we cannot guarantee that such events will never occur.


In the unlikely event of a data breach that may result in harm to you, we are dedicated to fulfilling our obligations under the Privacy Act and related legislation. If such an incident occurs, we will notify you promptly to keep you informed about the situation.


Please rest assured that your privacy and the security of your personal information remain our utmost priority, and we continuously strive to enhance our security measures to protect your data effectively.

How you can make a complaint about a privacy breach

If you suspect that we have violated this Privacy Policy and wish to file a complaint regarding the breach, kindly get in touch with us using the provided contact details. Should you find our response unsatisfactory, you have the option to seek further assistance from the Office of the Australian Information Commissioner (OAIC). They can conduct a review of our decision in relation to your complaint. For more details on how to contact the OAIC and seek their assistance, please reach out to them directly.

How you can unsubscribe or opt-out

We strive to keep our valued customers and website visitors informed through periodic newsletters, invitations, and updates. Rest assured that each email communication will include an “Unsubscribe” button, giving you the freedom to opt-out at any time. If you wish to remove yourself from our email database or discontinue receiving communications, simply click the “Unsubscribe” button in our emails, or you can contact us using the provided contact details.

 

To control the use of cookies, you can adjust your browser settings accordingly. Additionally, if you prefer to opt out of third-party vendor cookies, you can visit Google’s Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please bear in mind that disabling cookies might affect the website’s functionality and user experience.

Changes to this policy

In the event that we make any updates or changes to our Privacy Policy, we will promptly inform you by posting those changes on our website.

Contact details

For any questions or notice, please contact us using these details:

International Visa Solutions Pty Ltd

info@internatinalvisasolutions.com.au

PH:0450460006

This Privacy Policy was last updated: 1/07/2023

×